Returns

In the unlikely event you wish to return your purchase, please follow these important steps. We can offer a refund or exchange on any item that you are not completely happy with provided that you post it back to us unused in saleable condition with all the original tags in tact on the item. Items must be returned in the same condition as they were received or you will not be entitled to a refund. Returns will not be accepted if items appear to have been worn / used or have any odours including but not limited to:  cooking, washing powder, perfume / aftershave, smoke.  If tags have been removed or re-attached or items are not in a saleable condition or are not in the condition in which they were sent, you will not be entitled to a refund.  Items returned that do not meet these standards will be returned at your own cost, the items will be held until a postage cost is transferred. All items are inspected upon arrival.

Items must be returned within fourteen days of the delivery date. Any item(s) sent back after this date may be considered for an exchange at The House of Sorrento’s discretion, please contact sales@thehouseofsorrento.com to arrange an exchange.

We will furnish you with a return form, which must be completed and enclosed in your return parcel. Items must be returned at your own cost and the refund of the postage costs will be discretional depending on the nature of the return and receipt. Return postage refunds are subject to inspection of goods upon return. Once the returned goods have been received, inspected and approved we will process your refund to the original payment method.

We recommended that you use recorded mail when returning items to us as we cannot be held responsible for any items lost in the post.